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Symantec Suspicious Insight

April 5th, 2010

Several ASP members have reported that a new label is unfairly categorizing their software as “Suspicious Insight” and unfairly affecting their sales.  This label looks like a virus warning when the criteria suggest that “undiagnosed” is a fairer designation.

Software labeled as “Suspicious Insight” simply has traffic among Symantec users below a threshold set by Symantec, perhaps because the version of software is new.  Many small vendors may never cross that threshold and are unfairly labeled.

See a write-up on one ISV’s experience with Suspicious Insight for more background.

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